Welcome to our FAQ page! Here, you’ll find answers to some of our most commonly asked questions. If you have any other queries, feel free to reach out—we’re always here to help!

How much do your cakes cost?

• Our cake prices vary depending on the size, design complexity, flavor and/or filling. Each cake is made to order with premium ingredients, and we’re happy to provide a custom quote based on your ideas!

Do you offer set cake designs with fixed pricing?

• Yes! We have a menu of signature designs that are priced upfront for convenience. You can view them on our online store.

Do you offer refunds?

• We may offer refunds for certain circumstances, please see our refund policy page for more information.

How far in advance should I place an order?

• We recommend ordering at least 4 days in advance for standard cakes.
• For custom designs or large orders, please allow 14 days.
• Wedding Cakes or Large Events,to ensure availability, we suggest booking 3–4 months ahead of time.
• Need something sooner? Call or email us with “URGENT” in the subject line, and we’ll do our best to accommodate you.

What payment methods do you accept?

• We accept payment via online payment on our website and bank transfer when requested.
• Payment plans are available on request for custom orders. Please contact us for more details.

Do you cater to dietary requirements?

• Please inform us of your specific requirements when placing your order. Yes, we offer the following:
  
  
  • Gluten-free
  • Dairy-free
  • Nut free
  • Eggless
  • Vegan

• For more informationon flavors and fillings please check out this page.

Where are you located?

• KRI-ative Cakes & Treats
  4 Aklander Rise
  Flat Bush
  Auckland 2019

Do you offer delivery?

• Yes, we do! Delivery charges apply and vary based on location. Please contact us for more details.

How can I contact you?

• Email: kriativecakes@gmail.com
• Phone: +6421 0913 5106
• Website: https://kriativecakes.com/

What size cake should I get?

• Please check out our cake size and serving page to see what best suits your event.

How should I care for my cake?

• Store your cake in the fridge, especially if it contains fruit filling, ganache, or buttercream.
• Keep it out of direct sunlight and in a cool, dry place.
• For outdoor events or hot weather, we recommend keeping the cake refrigerated until close to serving time.
• Take the cake out of the fridge 1–2 hours before serving to allow it to come to room temperature for the best texture and flavor.
• Remove all decorations before cutting and serving.

How long will my cake last?

• Our cakes are best enjoyed within 1–2 days.
• If stored properly in the fridge (preferably in an airtight container or well-wrapped), most cakes will stay fresh for up to 5–7 days.
• You can freeze leftover cake! Wrap slices tightly in cling film and store in an airtight container. Defrost in the fridge or at room temperature.

How do I transport my cake safely?

All cakes and treats are securely packaged for pickup to ensure safe transport. We provide cake care instructions.

• The Do’s:
  • Place the cake on a flat surface, the best spot is the boot (trunk) of your car or the passenger footwell. Use the non-slip mat under the cake box to stop sliding. Drive carefully, take corners slowly and avoid sudden stops or sharp turns.
  • Keep the cake level at all times, never carry it at an angle or on your lap. We recommend to pick up and carry the box from the bottom only.
    
• The Don’ts:
  • Don’t place the cake on a seat, they are slanted and can cause damage.
  • Don’t leave the cake in a hot car, buttercream and fondant can melt quickly.

If you have any other questions or need further assistance, don’t hesitate to get in touch. We’re here to make your cake experience as sweet as possible!