Terms and Conditions

Welcome to KRI-ative Cakes & Treats! By ordering from us, you agree to these terms:

Orders & Payments

A 50% non-refundable deposit is required when placing an order. Orders will be confirmed once deposit is made.
Orders must be paid in full before pick up.
We accept payment via online payment on our website and bank transfer when requested.
All prices are in NZD and include GST.
Payment plans are available on request for custom orders. Please contact us for more details.
Any changes to your order requires two weeks notice.

Custom cakes require at least 2 weeks’ notice.
Please fill out the inquiry form which allows you to attach inspo ideas. We’ll do our best to match your design, but small variations may happen, as it’s handmade.

If you need to cancel your order, you forfeit any payment made to KRI-ative Cakes & Treats within two week of order pick up date.
Custom orders may not be refundable once ingredients or decorations have been purchased.
If you cancel two weeks before of your order pick up date, you are entitled for a refund for any payment made to us.

We offer the following dietary requirements:
- Gluten-free
- Dairy-free
- Nut free
- Eggless
- Vegan
Please inform us of your specific requirements when placing your order.
While we take precautions to prevent cross-contamination, please note that our kitchen handles allergens.

We offer the following times for pick up:
- Weekends – 9 am – 10am only.
- Weekdays – Flexible. Pick up time confirmed when you place your order.
Prompt pickup is appreciated to help us keep everything running smoothly.
If these pick up times do not work, please call to arrange a suitable time to pick up. We are more than happy to accommodate.
We can’t be responsible for your order once they leave our premises.
Yes we do offer delivery, please call to find out about charges.

We’re not liable for any issues or damage after delivery or pick up.
If there are any concerns we appreciate you contacting us immediately to discuss.